Last updated: January 2024
Who We Are
This privacy policy applies to Ruchi Fine Indian Cuisine ("we", "us", "our"), an Indian restaurant located at 26 The Crescent, Leatherhead, Surrey KT22 8ED. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following personal data when you interact with us:
- Name, email address, and telephone number when you make a booking or enquiry through our contact form
- Dietary requirements or allergies you tell us about when placing an order
- Your address if you request a delivery
- Payment information when you pay for a meal (processed securely and not stored by us)
- Technical data such as your IP address, browser type, and pages visited when you use our website
How We Use Your Information
We use the personal data we collect for the following purposes:
- To process table bookings and takeaway orders
- To respond to enquiries submitted through our website or by telephone
- To manage dietary requirements and food allergy information for your safety
- To improve our website and the services we offer
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: Processing is necessary to fulfil a booking or order you have placed with us
- Legitimate interests: We have a legitimate business interest in responding to enquiries and improving our services
- Legal obligation: We may need to retain certain records for tax, health and safety, or food safety compliance
- Consent: Where you have given us specific permission, for example to receive marketing communications
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Payment processors to handle transactions securely
- Website hosting providers who store data on our behalf under strict contractual terms
- Law enforcement or regulatory bodies if required to do so by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Booking records are kept for up to 12 months. Enquiry data submitted through our contact form is retained for up to 6 months. Financial records are retained for 6 years as required by HMRC.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you
- Right to rectification: You can ask us to correct inaccurate or incomplete data
- Right to erasure: You can ask us to delete your personal data where there is no compelling reason for us to continue processing it
- Right to restrict processing: You can ask us to limit how we use your data
- Right to data portability: You can request your data in a structured, machine-readable format
- Right to object: You can object to us processing your data for direct marketing purposes
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use essential cookies to ensure it functions correctly. We do not use advertising cookies or tracking cookies. If we introduce any non-essential cookies in the future, we will update this policy and provide you with the option to consent.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:
Ruchi Fine Indian Cuisine
26 The Crescent
Leatherhead, Surrey KT22 8ED
Telephone: 01372 377 000
Supervisory Authority
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113